Transaction
Is there a maximum or minimum deposit limit for my card?
Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...
I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?
If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...
Is there a way to recover funds sent to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide assistance with refunds/reversals due to the nature of blockchain transfers. Why are transactions sent to the wrong address ...
Can I get a refund for my top-up?
Unfortunately, no. Refunds for cryptocurrency top-ups are generally not possible due to the nature of blockchain transactions. Once a crypto transaction is completed and confirmed on the blockchain, it becomes irreversible.
What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...