Transaction
Are there any transaction limits on my card?
We currently do not have any transaction limits in place. However, for your convenience, you can set a custom limit on your card! ? How to Set a Limit on Your Card: 1. Open the app and select Cards from the bottom tab and click on Settings. 2. Click ...
Why was my top-up not credited to my account?
Your top-up may be pending because it requires an additional verification step within the app. To comply with regulatory requirements and ensure platform security, this verification must be completed before your funds can be credited. How can I ...
Why are my transactions failing with one specific merchant repeatedly?
If your transactions are failing with a specific merchant but work fine with others, it could be due to the following reasons: Merchant Restrictions: The merchant may have placed specific restrictions on their end for this payment method, card type, ...
I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?
If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...
Is there a way to recover funds sent to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide assistance with refunds/reversals due to the nature of blockchain transfers. Why are transactions sent to the wrong address ...
What Should I Do If My Card Transaction Fails?
If your card transaction fails, please check the following: Sufficient Balance: Ensure your card has enough funds for the transaction. Card Status: Make sure your card is active and not frozen. To check if your card is active, please open the app, ...
Can I get a refund for my top-up?
Unfortunately, no. Refunds for cryptocurrency top-ups are generally not possible due to the nature of blockchain transactions. Once a crypto transaction is completed and confirmed on the blockchain, it becomes irreversible.
What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...
Is there a minimum deposit requirement to top up my card?
Yes, there is a minimum deposit requirement, which is typically 10.00 USD or equivalent. However, the exact amount may vary depending on the token and network you’re using. To find the exact minimum deposit, open the app and check the details for the ...
What cryptocurrencies can I use for top-ups?
We offer over 50 options for you to choose from, including popular ones like BTC, ETH, USDT, ETC, MATIC, SHIB, SOL, and many more! To check out the full list, just follow these simple steps: 1. Open the app and head to the home page. 2. Tap on ...
How long does it take for my top up to be credited?
It typically takes anywhere between 15–30 minutes. Once your transaction is confirmed on the blockchain, you will receive a confirmation email regarding your balance top-up. If you do not see the top-up after a significant amount of time has passed, ...