What happens if my top-up does not get credited?

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• Can I get a refund for my top-up?

  Unfortunately, no. Refunds for cryptocurrency top-ups are generally not possible due to the nature of blockchain transactions. Once a crypto transaction is completed and confirmed on the blockchain, it becomes irreversible.

• Is there a maximum or minimum deposit limit for my card?

  Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...

• What should I do if my KYC verification is delayed or rejected?

  If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.

• I'm having trouble selecting my date of birth; It times out before I reach my birth year. What can I do?

  To speed up the process, tap directly on the year displayed at the top of the date picker (as shown in the screenshot marked with an arrow) . This will open a faster scrolling view, allowing you to quickly select your birth year without having to ...

• Is there a way to recover funds sent to the wrong address or network?

  If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide assistance with refunds/reversals due to the nature of blockchain transfers. Why are transactions sent to the wrong address ...