What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount.
If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with the following details:
- Your transaction confirmation email.
- The transaction hash.
We will review your request and provide you with an update as soon as possible. 😊
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Can I get a refund for my top-up?
Unfortunately, no. Refunds for cryptocurrency top-ups are generally not possible due to the nature of blockchain transactions. Once a crypto transaction is completed and confirmed on the blockchain, it becomes irreversible.
How long does it take for my top up to be credited?
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How to top-up my card?
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What cryptocurrencies can I use for top-ups?
We offer over 50 options for you to choose from, including popular ones like BTC, ETH, USDT, ETC, MATIC, SHIB, SOL, and many more! To check out the full list, just follow these simple steps: 1. Open the app and head to the home page. 2. Tap on ...