Can I get a refund for my top-up?

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• What happens if my top-up does not get credited?

  Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...

• I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?

  If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...

• Is there a maximum or minimum deposit limit for my card?

  Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...

• What should I do if my KYC verification is delayed or rejected?

  If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.

• I'm having trouble selecting my date of birth; It times out before I reach my birth year. What can I do?

  To speed up the process, tap directly on the year displayed at the top of the date picker (as shown in the screenshot marked with an arrow) . This will open a faster scrolling view, allowing you to quickly select your birth year without having to ...