Can I get a refund for my top-up?
Unfortunately, no. Refunds for cryptocurrency top-ups are generally not possible due to the nature of blockchain transactions. Once a crypto transaction is completed and confirmed on the blockchain, it becomes irreversible.
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What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...
How to top-up my card?
To Top-up your card, follow the steps below. 1. Login to the application and click on 'Top up' 2. Click on 'by Crypto' 3. Now, select your top-up card, choose the cryptocurrency you want, and pick the available network to continue. We’ve attached ...
I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?
If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...
What cryptocurrencies can I use for top-ups?
We offer over 50 options for you to choose from, including popular ones like BTC, ETH, USDT, ETC, MATIC, SHIB, SOL, and many more! To check out the full list, just follow these simple steps: 1. Open the app and head to the home page. 2. Tap on ...
Why was my top-up not credited to my account?
Your top-up may be pending because it requires an additional verification step within the app. To comply with regulatory requirements and ensure platform security, this verification must be completed before your funds can be credited. How can I ...