General queries
What should I do if I sent my tokens to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide further assistance due to the nature of blockchain transfers. For more details, click here: ...
How do I log out of the app to sign in or sign up with a new account again?
To log out of the app and switch to a new account, follow these steps: Open the app. Go to the "Account" tab. Tap on "Change Account." This will require you to enter your current 4-digit PIN, and once confirmed, it will log you out of your current ...
Can I get a physical card?
The physical cards are not available at the moment. We’re actively working on making them available soon and will notify all users once the feature is live. Stay tuned!
If I have multiple cards in the same currency, are they all tied to the same overall account balance? For example, will the amount be deducted from the same balance regardless of which card I use?
Yes, if the cards are issued under the same partner and are in the same currency (e.g., USD), they are all linked to the same overall account balance. Any transaction made with any of these cards will be deducted from that overall account balance.
What is the 'Send' feature in the app?
The Send feature allows you to transfer funds instantly to friends using their phone number or User ID. It includes: - Contact sync from your phone for easy transfers - Private messaging with each transfer - A unique User ID for every user for easy ...
What is the 'swap' feature in the app?
The Swap feature allows you to instantly and freely transfer funds between your balances. Currently, this applies to balances in the same currency (e.g., moving funds from one USD card to another USD card). This feature enhances flexibility and sets ...
How do I contact support for account-related issues?
You can contact our support team via email at support@mobilum.com.
How long does it take to register for my Mobilum Pay Card?
The registration process is quick and straightforward. Simply download our application from the Google Play Store or Apple App Store, register, complete the KYC verification, and activate your card—all within minutes.
How can I block or terminate my card?
If you need to take action on your card, you have the following options: How to Freeze Your Card (Temporary Solution): Log in to the App. Go to the "Card Details" tab. Select the "Freeze" option to temporarily disable your card. You can unfreeze it ...
How many currency cards can I have, and how do I add a new one?
Currently, you can have one card per currency (PLN, EUR, and USD). To add a different currency card: 1. Log in to the app. 2. Go to the Home page. 3. Tap Add Card (top right). 4. Select Virtual Card and choose the card currency. 5. Tap Next to ...
How many cards can I have?
As per our current availability, we support USD, EUR, and PLN cards, and each user can obtain up to 3 cards per currency for their use.
How can I delete my account?
To request account deletion, please send an email to support@mobilum.com. Our team will review and proceed with the request. Please note that your account balance must be 0 before submitting a deletion request.
List of unsupported countries.
Currently our services are not available in the following regions: Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic.
Where do I find my card number and CVV?
To view your card number and CVV: 1. Open the app. 2. Go to Card Details at the bottom of the screen. 3. Click on Card Details to view your full card number, CVV, and expiry date. Screenshot for refence:
Can I terminate a card?
Yes, you can terminate a card. To do so, please ensure the balance on the card is 0 and follow these steps: 1. Open the app. 2. Go to Card Details at the bottom of the home page. 3. Navigate to Settings and select Terminate Card. Once you choose to ...
How do I change my personal information/ contact information in the app?
To update your contact information, please contact our support team at support@mobilum.com using your registered email ID and provide the following details: 1. Your current contact information. 2. The new information you want to update. 3. A picture ...
Are physical cards available?
Our physical cards are not available yet. We are actively working on making them available to you very soon. Stay tuned!
How do I sign up for a Mobilum Pay Card?
Simply download the Mobilum Pay app on your mobile device, sign up, and get your card or register at: https://app.mobilum.com/ iOS- https://apps.apple.com/us/app/mobilum-pay/id6466813923 Android- ...
Where is Mobilum Pay Card accepted?
You can make purchases and payments with your card at any merchant or service that accepts contact-less or tap transactions via your phone, as long as there are no restrictions set by the merchant. Our virtual cards are accepted globally for all ...
Am I eligible for Mobilum Pay Card?
The Mobilum Pay Card is currently available to all users, except for those in Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic. We hope to expand eligibility to more regions in the future.