General queries
What should I do if I sent my tokens to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide further assistance due to the nature of blockchain transfers. For more details, click here: ...
How do I contact support for account-related issues?
You can contact our support team via email at support@mobilum.com.
How can I delete my account?
To request account deletion, please send an email to support@mobilum.com. Our team will review and proceed with the request. Please note that your account balance must be 0 before submitting a deletion request.
List of unsupported countries.
Currently our services are not available in the following regions: Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic.
How do I change my personal information/ contact information in the app?
To update your contact information, please contact our support team at support@mobilum.com using your registered email ID and provide the following details: 1. Your current contact information. 2. The new information you want to update. 3. A picture ...