What should I do if I sent my tokens to the wrong address or network?

• Related Articles

• Is there a way to recover funds sent to the wrong address or network?

  If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide assistance with refunds/reversals due to the nature of blockchain transfers. Why are transactions sent to the wrong address ...

• How to top-up my card?

  To Top-up your card, follow the steps below. 1. Login to the application and click on 'Top up' 2. Click on 'by Crypto' 3. Now, select your top-up card, choose the cryptocurrency you want, and pick the available network to continue. We’ve attached ...

• Is there a minimum deposit requirement to top up my card?

  Yes, there is a minimum deposit requirement, which is typically 10.00 USD or equivalent. However, the exact amount may vary depending on the token and network you’re using. To find the exact minimum deposit, open the app and check the details for the ...

• What documents do I need to complete the KYC process?

  To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...

• I’m trying to add my card to Apple Pay/Google Pay, but I’m being asked to call a phone number I can’t reach. What should I do?

  If you’re seeing the following prompt to call a phone number while trying to add your card to an external wallet like Apple Pay or Google Pay, this may occur if cards have been frequently added and removed on the same device. In this case, please ...