How do I change my personal information/ contact information in the app?
To update your contact information, please contact our support team at support@mobilum.com using your registered email ID and provide the following details:
1. Your current contact information.
2. The new information you want to update.
3. A picture of the ID card used during the verification process.
Our team will assist you with the update once the details are verified.
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How do I contact support for account-related issues?
You can contact our support team via email at support@mobilum.com.
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
Why was my KYC application declined?
There may be several reasons for your KYC rejection. Some of the common reasons include: 1. Blurry or unreadable documents. 2. Mismatched details between the documents and the submitted information. 3. Expired or invalid documents. 4. Incomplete ...
What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...
Is there a maximum or minimum deposit limit for my card?
Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...