How do I change my personal information/ contact information in the app?
To update your contact information, please contact our support team at support@mobilum.com using your registered email ID and provide the following details:
1. Your current contact information.
2. The new information you want to update.
3. A picture of the ID card used during the verification process.
Our team will assist you with the update once the details are verified.
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How do I log out of the app to sign in or sign up with a new account again?
To log out of the app and switch to a new account, follow these steps: Open the app. Go to the "Account" tab. Tap on "Change Account." This will require you to enter your current 4-digit PIN, and once confirmed, it will log you out of your current ...
How do I contact support for account-related issues?
You can contact our support team via email at support@mobilum.com.
What is the 'Send' feature in the app?
The Send feature allows you to transfer funds instantly to friends using their phone number or User ID. It includes: - Contact sync from your phone for easy transfers - Private messaging with each transfer - A unique User ID for every user for easy ...
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
Why was my KYC application declined?
Reasons for KYC rejections include: Blurry or unreadable documents. Mismatched details between the documents and the submitted information. Expired or invalid documents. Incomplete application. If you have further questions, please contact us at ...