How can I delete my account?
To request account deletion, please send an email to support@mobilum.com. Our team will review and proceed with the request. Please note that your account balance must be 0 before submitting a deletion request.
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How do I log out of the app to sign in or sign up with a new account again?
To log out of the app and switch to a new account, follow these steps: Open the app. Go to the "Account" tab. Tap on "Change Account." This will require you to enter your current 4-digit PIN, and once confirmed, it will log you out of your current ...
If I have multiple cards in the same currency, are they all tied to the same overall account balance? For example, will the amount be deducted from the same balance regardless of which card I use?
Yes, if the cards are issued under the same partner and are in the same currency (e.g., USD), they are all linked to the same overall account balance. Any transaction made with any of these cards will be deducted from that overall account balance.
How do I contact support for account-related issues?
You can contact our support team via email at support@mobilum.com.
Why was my top-up not credited to my account?
Your top-up may be pending because it requires an additional verification step within the app. To comply with regulatory requirements and ensure platform security, this verification must be completed before your funds can be credited. How can I ...
Are physical cards available?
? Our physical cards are currently available to selected partners and eligible users. To check if a physical card is available for you: ? Download and open our app ? Complete the registration process ➕ Go to the “Add Card” section ✅ If eligible, ...