How do I contact support for account-related issues?
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How do I change my personal information/ contact information in the app?
To update your contact information, please contact our support team at support@mobilum.com using your registered email ID and provide the following details: 1. Your current contact information. 2. The new information you want to update. 3. A picture ...
How can I delete my account?
To request account deletion, please send an email to support@mobilum.com. Our team will review and proceed with the request. Please note that your account balance must be 0 before submitting a deletion request.
Why was my KYC application declined?
There may be several reasons for your KYC rejection. Some of the common reasons include: 1. Blurry or unreadable documents. 2. Mismatched details between the documents and the submitted information. 3. Expired or invalid documents. 4. Incomplete ...
What should I do if my KYC verification is delayed or rejected?
If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.
My ID for KYC verification was rejected due to language. What does that mean?
We support documents in all major languages, including Korean, Japanese, Chinese, Cyrillic, and Semitic scripts. However, for the following languages, we only accept documents that use Latin characters: Amharic, Bengali, Burmese, Dari, Dhivehi, ...