My ID for KYC verification was rejected due to language. What does that mean?
We support documents in all major languages, including Korean, Japanese, Chinese, Cyrillic, and Semitic scripts. However, for the following languages, we only accept documents that use Latin characters:
Amharic, Bengali, Burmese, Dari, Dhivehi, Hindi, Khmer (Cambodian), Kinyarwanda, Lao, Mongolian, Nepali, and Sinhalese.
Please note: If the document is submitted with the country-specific characters, a notarized translation must be provided. If you have further questions, please feel free to contact us at
support@mobilum.com.
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What should I do if my KYC verification is delayed or rejected?
If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.
How long does the KYC verification process take?
The KYC process typically takes up to 5 minutes to complete, and verification is usually processed within 10 to 15 minutes. Why might verification take longer? In some cases, verification may take longer due to: A high volume of verification ...
What steps should I take if my KYC verification fails?
If your KYC verification fails, please reach out to Mobilum's customer support team at support@mobilum.com for assistance.
Where do I find my User ID / Mobilum Pay ID?
To find your User ID : 1. Open the app and click on Account 2. Your unique User ID will be visible on the top of the page. You can just tap to copy it.
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...