Recent Articles
Is there a maximum or minimum deposit limit for my card?
Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...
My ID for KYC verification was rejected due to language. What does that mean?
We support documents in all major languages, including Korean, Japanese, Chinese, Cyrillic, and Semitic scripts. However, for the following languages, we only accept documents that use Latin characters: Amharic, Bengali, Burmese, Dari, Dhivehi, ...
I'm having trouble selecting my date of birth; It times out before I reach my birth year. What can I do?
To speed up the process, tap directly on the year displayed at the top of the date picker (as shown in the screenshot marked with an arrow) . This will open a faster scrolling view, allowing you to quickly select your birth year without having to ...
Are there any transaction limits on my card?
We currently do not have any transaction limits in place. However, for your convenience, you can set a custom limit on your card! ? How to Set a Limit on Your Card: 1. Open the app and select Cards from the bottom tab and click on Settings. 2. Click ...
What should I do if I sent my tokens to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide further assistance due to the nature of blockchain transfers. For more details, click here: ...
Popular Articles
Can I get a physical card?
? Our physical cards are currently available to selected partners and eligible users. To check if a physical card is available for you: ? Download and open our app ? Complete the registration process ➕ Go to the “Add Card” section ✅ If eligible, ...
Am I eligible for Mobilum Pay Card?
The Mobilum Pay Card is currently available to all users, except for those in Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic. We hope to expand eligibility to more regions in the future.
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
Why was my KYC application declined?
There may be several reasons for your KYC rejection. Some of the common reasons include: 1. Blurry or unreadable documents. 2. Mismatched details between the documents and the submitted information. 3. Expired or invalid documents. 4. Incomplete ...
How long does it take to register for my Mobilum Pay Card?
The registration process is quick and straightforward. Simply download our application from the Google Play Store or Apple App Store, register, complete the KYC verification, and activate your card—all within minutes.