Recent Articles
Is there a maximum or minimum deposit limit for my card?
Maximum Deposit Limit: There is currently no maximum deposit limit for your card. Minimum Deposit Requirement: When topping up your card with crypto, a minimum deposit amount is required. The exact minimum may vary depending on the token you choose. ...
My ID for KYC verification was rejected due to language. What does that mean?
We support documents in all major languages, including Korean, Japanese, Chinese, Cyrillic, and Semitic scripts. However, for the following languages, we only accept documents that use Latin characters: Amharic, Bengali, Burmese, Dari, Dhivehi, ...
I'm having trouble selecting my date of birth; It times out before I reach my birth year. What can I do?
To speed up the process, tap directly on the year displayed at the top of the date picker (as shown in the screenshot marked with an arrow) . This will open a faster scrolling view, allowing you to quickly select your birth year without having to ...
What should I do if I sent my tokens to the wrong address or network?
If you sent your tokens to an incorrect address or a network that doesn’t belong to Mobilum, we are unable to provide further assistance due to the nature of blockchain transfers. For more details, click here: ...
I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?
If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...
Popular Articles
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
Why was my KYC application declined?
There may be several reasons for your KYC rejection. Some of the common reasons include: 1. Blurry or unreadable documents. 2. Mismatched details between the documents and the submitted information. 3. Expired or invalid documents. 4. Incomplete ...
What steps should I take if my KYC verification fails?
If your KYC verification fails, please reach out to Mobilum's customer support team at support@mobilum.com for assistance.
List of unsupported countries.
Currently our services are not available in the following regions: Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic.
What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...