Is there a charge to maintain the balance on my card?

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• Can I terminate a card?

  Yes, you can terminate a card. To do so, please ensure the balance on the card is 0 and follow these steps: 1. Open the app. 2. Go to Card Details at the bottom of the home page. 3. Navigate to Settings and select Terminate Card. Once you choose to ...

• How can I block or terminate my card?

  If you need to take action on your card, you have the following options: How to Freeze Your Card (Temporary Solution): Log in to the App. Go to the "Card Details" tab. Select the "Freeze" option to temporarily disable your card. You can unfreeze it ...

• If I have multiple cards in the same currency, are they all tied to the same overall account balance? For example, will the amount be deducted from the same balance regardless of which card I use?

  Yes, if the cards are issued under the same partner and are in the same currency (e.g., USD), they are all linked to the same overall account balance. Any transaction made with any of these cards will be deducted from that overall account balance.

• What Should I Do If My Card Transaction Fails?

  If your card transaction fails, please check the following: Sufficient Balance: Ensure your card has enough funds for the transaction. Card Status: Make sure your card is active and not frozen. To check if your card is active, please open the app, ...

• How to top-up my card?

  To Top-up your card, follow the steps below. 1. Login to the application and click on 'Top up' 2. Click on 'by Crypto' 3. Now, select your top-up card, choose the cryptocurrency you want, and pick the available network to continue. We’ve attached ...