KYC
My ID for KYC verification was rejected due to language. What does that mean?
We support documents in all major languages, including Korean, Japanese, Chinese, Cyrillic, and Semitic scripts. However, for the following languages, we only accept documents that use Latin characters: Amharic, Bengali, Burmese, Dari, Dhivehi, ...
I'm having trouble selecting my date of birth; It times out before I reach my birth year. What can I do?
To speed up the process, tap directly on the year displayed at the top of the date picker (as shown in the screenshot marked with an arrow) . This will open a faster scrolling view, allowing you to quickly select your birth year without having to ...
Why was my KYC application declined?
Reasons for KYC rejections include: Blurry or unreadable documents. Mismatched details between the documents and the submitted information. Expired or invalid documents. Incomplete application. If you have further questions, please contact us at ...
What should I do if my KYC verification is delayed or rejected?
If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.
How long does the KYC verification process take?
The KYC process typically takes up to 5 minutes to complete, and verification is usually processed within 10 to 15 minutes. Why might verification take longer? In some cases, verification may take longer due to: A high volume of verification ...
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
What steps should I take if my KYC verification fails?
If your KYC verification fails, please reach out to Mobilum's customer support team at support@mobilum.com for assistance.