How long does the KYC verification process take?
The KYC process typically takes up to 5 minutes to complete, and verification is usually processed within 10 to 15 minutes.
Why might verification take longer?
In some cases, verification may take longer due to:
What should I do if my verification is delayed?
If your verification is taking unusually long, please feel free to contact our support team at with your name and email ID at support@mobilum.com for assistance. Thank you.
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What steps should I take if my KYC verification fails?
If your KYC verification fails, please reach out to Mobilum's customer support team at support@mobilum.com for assistance.
How long does it take to register for my Mobilum Pay Card?
The registration process is quick and straightforward. Simply download our application from the Google Play Store or Apple App Store, register, complete the KYC verification, and activate your card—all within minutes.
What should I do if my KYC verification is delayed or rejected?
If your KYC verification is delayed beyond 24-48 hours or is rejected, please contact our support team at support@mobilum.com with your registered email ID provided during the KYC process and our team will get back to you with more details.
What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
How long does it take for my top up to be credited?
It typically takes anywhere between 15–30 minutes. Once your transaction is confirmed on the blockchain, you will receive a confirmation email regarding your balance top-up. If you do not see the top-up after a significant amount of time has passed, ...