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What documents do I need to complete the KYC process?
To complete your verification, you’ll need to provide the following: Basic personal details such as your full name, address, phone number, and a verified email address A valid Passport, Residence Permit, or National ID card (Please note: Driving ...
Why was my KYC application declined?
There may be several reasons for your KYC rejection. Some of the common reasons include: 1. Blurry or unreadable documents. 2. Mismatched details between the documents and the submitted information. 3. Expired or invalid documents. 4. Incomplete ...
What steps should I take if my KYC verification fails?
If your KYC verification fails, please reach out to Mobilum's customer support team at support@mobilum.com for assistance.
List of unsupported countries.
Currently our services are not available in the following regions: Russia, Belarus, Iran, Nepal, Cuba, Korea, Sudan, and the Syrian Arab Republic.
What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...