Why was my top-up not credited to my account?

Your top-up may be pending because it requires an additional verification step within the app. To comply with regulatory requirements and ensure platform security, this verification must be completed before your funds can be credited.

How can I complete the verification process?

1. Update Your App: Make sure you are using the latest version of the app.
   
2. Log In: Open the app and log in.
   
3. Follow Instructions: Complete the on-screen verification steps by clicking on "Confirm Your Transaction" and following the instructions, as shown in the screenshot.

If you are still facing difficulties, please contact us at support@mobilum.com with your transaction details and we will assist you. Thank you. 

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