Is there a fee for maintaining the virtual payment card?

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• Where is Mobilum Pay Card accepted? 

  You can make purchases and payments with your card at any merchant or service that accepts contact-less or tap transactions via your phone, as long as there are no restrictions set by the merchant. Our virtual cards are accepted globally for all ...

• What are the fees applicable to the card?

  The fees associated with the card may vary based on usage. To view detailed fee information: 1. Open the app. 2. Go to the Account tab (bottom right). 3. Select Documents and Agreements. 4. Scroll down to Mobilum Pay Fees and Commissions. 5. Click on ...

• I didn’t receive my refund after a declined transaction, but my card was charged. What should I do?

  If your card was charged but the transaction did not complete, please be aware that refunds for such transactions are processed automatically by the merchant. When will I receive the refund? Refunds are generally processed within 7–10 business days. ...

• Can I terminate a card?

  Yes, you can terminate a card. To do so, please ensure the balance on the card is 0 and follow these steps: 1. Open the app. 2. Go to Card Details at the bottom of the home page. 3. Navigate to Settings and select Terminate Card. Once you choose to ...

• Can I get a physical card?

  ? Our physical cards are currently available to selected partners and eligible users. To check if a physical card is available for you: ? Download and open our app ? Complete the registration process ➕ Go to the “Add Card” section ✅ If eligible, ...