I’m trying to add my card to Apple Pay/Google Pay, but I’m being asked to call a phone number I can’t reach. What should I do?

I’m trying to add my card to Apple Pay/Google Pay, but I’m being asked to call a phone number I can’t reach. What should I do?

If you’re seeing the following prompt to call a phone number while trying to add your card to an external wallet like Apple Pay or Google Pay, this may occur if cards have been frequently added and removed on the same device.

 

In this case, please contact our support team at support@mobilum.com. To help us assist you faster, kindly include the following details in your message:
  1. Your registered email address
  2. Your current registered phone number
  3. A screenshot of the card in the app showing the last 4 digits
Our team will be happy to guide you through the next steps.


    • Related Articles

    • How do I sign up for a Mobilum Pay Card?

      Simply download the Mobilum Pay app on your mobile device, sign up, and get your card or register at: https://app.mobilum.com/ iOS- https://apps.apple.com/us/app/mobilum-pay/id6466813923 Android- ...

    • How do I add my card to external wallets like ApplePay/GooglePay?

      To add your MobilumPay card to ApplePay/GooglePay 1. Open the Wallet app on your phone: 2. Look for the "Add" button and tap it. 3. Choose the card type: >Tap Previous Cards to add a card you’ve used before. >Tap Debit or Credit Card to add a new ...

    • How long does it take to register for my Mobilum Pay Card?

      The registration process is quick and straightforward. Simply download our application from the Google Play Store or Apple App Store, register, complete the KYC verification, and activate your card—all within minutes.

    • Useful links for adding the card to ApplePay/GooglePay.

      We've provided helpful links below to guide you through the process of adding your card to Apple Pay and Google Pay Apple Pay: https://support.apple.com/en-in/108398 Google Pay: https://support.google.com/wallet/answer/12058983?hl=en

    • Where is Mobilum Pay Card accepted? 

      You can make purchases and payments with your card at any merchant or service that accepts contact-less or tap transactions via your phone, as long as there are no restrictions set by the merchant. Our virtual cards are accepted globally for all ...