How long does it take for my top up to be credited?
It typically takes anywhere between 15–30 minutes. Once your transaction is confirmed on the blockchain, you will receive a confirmation email regarding your balance top-up.
If you do not see the top-up after a significant amount of time has passed, please feel free to contact our support team at support@mobilum.com
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What happens if my top-up does not get credited?
Top-ups usually take 15–30 minutes to reflect in your app. After completing your top-up, refresh the app to check your balance and the top-up amount. If the top-up does not appear within this timeframe, please contact us at support@mobilum.com with ...
How long does the KYC verification process take?
The KYC process typically takes up to 5 minutes to complete, and verification is usually processed within 10 to 15 minutes. Why might verification take longer? In some cases, verification may take longer due to: A high volume of verification ...
Why was my top-up not credited to my account?
Your top-up may be pending because it requires an additional verification step within the app. To comply with regulatory requirements and ensure platform security, this verification must be completed before your funds can be credited. How can I ...
How to top-up my card?
To Top-up your card, follow the steps below. 1. Login to the application and click on 'Top up' 2. Click on 'by Crypto' 3. Now, select your top-up card, choose the cryptocurrency you want, and pick the available network to continue. We’ve attached ...
How long does it take to register for my Mobilum Pay Card?
The registration process is quick and straightforward. Simply download our application from the Google Play Store or Apple App Store, register, complete the KYC verification, and activate your card—all within minutes.